I am really MEGA disappointed with the Mercury Series product!
1. Odor neutralization does not last two days. Their litter, where it might work for 3-4 days, is very expensive and has not been available for weeks. The NEW one is supposed to be better. I'm really curious! Where is the service when the items are often unavailable for several weeks? We actually already pay for this with such prices.
2. With two cats under 6KG. Weight, it might last two to max. three days. The cleaning effort is worse than with any cheaper toilet under 30€ with an activated carbon pad. Natural cat litter like Cats Best doesn't work with it at all. Tofu litter from Fukumaro and Tigerino Zeolith Performance Control in a 50/50 mix works quite well. But with additional Bio Kats Deo Pearls, this overpriced AstroPet Mercury Series litter box stays fresh only conditionally. So maybe about 2-3 days! I expected at least a week. The deodorant gel in the catch container helps very little! Unfortunately
3. Acquisition costs (at least approx. 400-450€) compared to a 28€ corner toilet with activated carbon pad are not worthwhile. Fukumaro and Cats Best litter can be disposed of in the toilet, and the corner toilet also takes up less space than the Mercury Series from AstroPet and lasts almost a week without odors with two cats and significantly less overhead costs, and it is also more environmentally friendly (topic of sustainability and additional waste due to plastic bags for the catch container). With the Mercury Series, the bags (at least 2x a week) have to be disposed of in the trash, as the mixed litter cannot be disposed of in the toilet! Only Bentonite litter or only Tofu litter alone works unfortunately even worse. According to the motto, the mix makes it somewhat reasonable. The litter from AstroPet is also a mixed litter and may not be disposed of in the toilet. WELL 🤔
4. For a few days, I've been a little annoyed with the customer service from AstroPet, as you always have to send videos. A urine puddle has now formed under the toilet for the second time... Of course, I clean it up because it stinks. I'm very disappointed with a 400€ litter box that makes everyday life easier for maybe only max. 2-3 days and then it's over. The cleaning effort with removing the flap and drum, including disinfecting and rinsing, is more laborious than with a standard toilet under 30€. The odor neutralization with the own gel for additional costs leaves a lot to be desired and is too expensive for this poor result. Although better than in the half-priced China variant, it also doesn't really bring a better result, as the scent (refresher) can hardly spread in the catch container.
Conclusion: I advise against buying. A total disaster after a good three months of testing, also regarding different litters. Very SAD. I really thought it was an innovative cat litter box 😔 Unfortunately, in my eyes, it is definitely not worth the money. The customer service improved afterwards, but only after a complaint on my part. At least I am getting a replacement now. I expect that too. If I only got a bad or faulty product, my review will improve somewhat. But these are my current experiences, hence only 2* - 3* I definitely expected much more...
Let's see if AstroPet still manages to convince me. At least the APP works so far. A notification of how full the collection container is would be a significant improvement ;) just a tip...