General Terms and Conditions

General Terms and Conditions (GTC)
of PetRhein GmbH
Bayernstr. 14, 30855 Langenhagen/Hannover
Website: www.astropet.de, www.petrhein.de

 

1. Scope and Definitions

1.1 The following General Terms and Conditions (GTC) apply to all business relationships between PetRhein GmbH, Bayernstr. 14, 30855 Langenhagen/Hannover (hereinafter "we", "us") and the customer (hereinafter "customer") via the online shop www.astropet.de and www.petrhein.de.

1.2 "Customers" within the meaning of these GTC are both consumers within the meaning of § 13 BGB and entrepreneurs within the meaning of § 14 BGB.

1.3 Deviating, conflicting, or supplementary general terms and conditions of the customer shall not apply unless we have expressly agreed to their validity in text form.

2. Conclusion of a Contract, Storage of the Contract Text

2.1 The following regulations on the conclusion of a contract apply to orders of products and services that we offer in the online shop on astropet.de or petrhein.de.

2.2 The contract is concluded with:
PetRhein GmbH
Bayernstr. 14
30855 Langenhagen
Email: service@astropet.de

2.3 The presentation of products in the online shop does not constitute a legally binding offer on our part, but an invitation to the customer to order products.

2.4 The ordering process is as follows:
(a) Customers order via the online shop.
(b) By clicking the "Buy Now" button, you submit a binding offer to conclude a contract. Beforehand, you have the opportunity to check and correct the contents of the shopping cart and your address details.
(c) After you have submitted your order, you will receive a confirmation email. This does not yet constitute a binding contract confirmation. The contract is either concluded through a separate email (order confirmation) or by sending the goods. If no order confirmation, notification of delivery, or goods are received within 7 days, the customer is no longer bound by the offer.

3. Right of Withdrawal

3.1 The customer has the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which the customer or a third party designated by the customer has taken possession of the last partial shipment or the last piece.

3.2 To exercise the right of withdrawal, the customer must inform us (PetRhein GmbH, Bayernstr. 14, 30855 Langenhagen, Email: service@astropet.de or service@petrhein.de) by means of a clear declaration (e.g. by email) about his decision to revoke the contract.

3.3 In the event of a revocation, we will bear the return shipping costs and provide the customer with a return label.

4. Prices and Shipping Costs

4.1 All prices are net prices and include the statutory VAT as well as any shipping costs.

4.2 Within Germany, shipping is free for orders with a value of 100 € or more. For deliveries abroad, the shipping costs are 19.99 €. Additional shipping costs will be displayed during the ordering process.

5. Delivery, Transfer of Risk

5.1 Deliveries are only possible within the EU. The delivery time is usually specified in the product description on the website.

5.2 The risk of loss and damage to the product passes to the customer as soon as the goods are handed over to the logistics service provider.

5.3 Should the delivery be delayed due to unforeseen circumstances, we reserve the right to reschedule the delivery date after consulting with the customer.

6. Retention of Title

6.1 The goods remain our property until full payment is made. Pledging or other disposal of the goods without our consent is not permitted.

7. Legal Liability for Defects and Warranty

7.1 The statutory warranty rights apply. The warranty period is two years from delivery of the goods. This period cannot be shortened according to § 438 BGB.

7.2 Warranty:
The warranty applies exclusively to the electronic parts of our products. For scratching furniture or other products that are subject to heavy wear and tear, as well as for cat toilets that come into contact with urine, the statutory warranty applies, but hygiene products are excluded from exchange.

7.3 Warranty Exclusions:
The warranty does not cover damage caused by improper use, normal wear and tear, or improper handling. For cat toilets and other products that come into contact with urine or other substances, signs of use, contamination, and wear are excluded from the warranty.

8. Limitation of Liability

8.1 We are liable for intent and gross negligence according to statutory provisions.

8.2 For simple negligence, we are only liable for the breach of essential contractual obligations, limited to the typically foreseeable damage.

8.3 These limitations of liability do not apply to damages resulting from injury to life, body, or health.

9. Return and Cleaning Costs

9.1 Returns of products that do not match the description or have defects are free of charge within the cancellation period. For a return outside the cancellation period, a cleaning fee applies:

  • For cat litter boxes: 75 EUR

  • For all other products: 30 EUR

9.2 If the customer returns a cat litter box after the free return period has expired, they must cover the shipping costs of 35 EUR.

10. Customer Service and Telephone Availability

10.1 Our customer service is available by phone from Monday to Friday between 9:00 and 12:00 as well as 14:00 and 16:00.

11. Contract Language, Choice of Law, and Jurisdiction

11.1 The contract language is German.

11.2 The law of the Federal Republic of Germany applies, excluding the UN Sales Convention.

11.3 The place of jurisdiction for all legal disputes is our business location in Langenhagen/Hannover, unless the customer is a consumer, in which case the general place of jurisdiction applies.

11.4 Should any provision of these terms and conditions be invalid or unenforceable, the remaining provisions shall remain unaffected.

12. Vouchers

12.1 Vouchers can be redeemed on www.astropet.de and www.petrhein.de.
12.2 Vouchers are redeemable until the end of the third year after the year of purchase.
12.3 Only one voucher can be redeemed per order.
12.4 Vouchers are transferable, but subsequent offsetting is not possible.
12.5 The voucher cannot be used to purchase additional vouchers.

13. Subscription Model: Cat Litter Boxes and Cat Litter


13.1 Subscription models for cat litter boxes and cat litter:

The customer can choose between different subscription models for the Neptune Series cat litter boxes and Jupiter Series, which are concluded in connection with a cat litter subscription for at least one year.


13.2 Neptune Subscription Option (for 1-2 cats):

  • Price: 199.99 EUR for the Neptune cat litter box and 1-year cat litter subscription (3 packages of litter every 12 weeks).

  • Payment: The customer pays immediately 199.99 EUR for the litter box and the first 3 bags of litter for a payment of 44.99 EUR and thereafter every 3 months for a payment of 44.99 EUR for the next 3 bags of litter.

  • Shipping: The Neptune Toilet and the first 3 bags of litter are shipped immediately, the next 3 bags every 3 months. The subscription continues until it is canceled (at least for one year). It is renewed every 3 months and can be canceled with a notice period of 3 months.

13.3 Neptune Subscription Option (for 2-3 cats):

  • Price: 149.99 EUR for the Neptune cat toilet and 1-year cat litter subscription (3 packs of litter every 6 weeks).

  • Payment: The customer pays immediately 149.99 EUR for the toilet and 3 bags of litter for a payment of 44.99 EUR and then every 6 weeks for a payment of 44.99 EUR for the next 3 bags of litter.

  • Shipping: The Neptune Toilet and the first 3 bags of litter are shipped immediately, the next 3 bags every 6 weeks. The subscription continues until it is canceled (at least for one year). It is renewed every 6 weeks and can be canceled with a notice period of 6 weeks.

13.4 Jupiter Subscription Option (for 1-2 cats):

  • Price: 399.99 EUR for the Jupiter cat toilet and 1-year cat litter subscription (3 packs of litter every 12 weeks).

  • Payment: The customer pays immediately 399.99 EUR for the toilet and the first 3 bags of litter for a payment of 44.99 EUR and then every 3 months 44.99 EUR for the next 3 bags of litter.

  • Shipping: The Jupiter Toilet and the first 3 bags of litter are shipped immediately, the next 3 bags every 3 months. The subscription continues until it is canceled (at least 1 year). It is renewed every 3 months and can be canceled with a notice period of 1 month.

13.5 Jupiter Subscription Option (for 2-3 cats):

  • Price: 349.99 EUR for the Jupiter cat toilet and 1-year cat litter subscription (3 packs of litter every 6 weeks).

  • Payment: The customer pays immediately 349.99 EUR for the toilet and 3 bags of litter for a payment of 44.99 EUR and then every 6 weeks a payment of 44.99 EUR for the next 3 bags of litter.

  • Shipping: The Jupiter Toilet and the first 3 bags of litter are shipped immediately, the next 3 bags every 6 weeks. The subscription continues until it is canceled (at least for one year). It is renewed every 6 weeks and can be canceled with a notice period of 6 weeks.

13.6 Early Return:

In case of an early return of the toilet or cancellation of the subscription, the customer must pay the difference between the received price and the original price of the toilet.

PetRhein GmbH
As of: February 15, 2025