Welcome to the frequently asked questions (FAQ) about the smart pet products from astropet.de! Here you will find answers to the most frequently asked questions about our smart pet devices, from setup to maintenance. Learn more about the safety of our products, integration into your home, payment options, and much more. If you have further questions, do not hesitate to contact us at service@astropet.de.
- All
- General questions
- Questions about the shopping experience
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General questions
Smart pet products are advanced gadgets that integrate technology to improve the overall care and well-being of pets, often controllable via smartphones or voice-activated systems.
Our intelligent pet devices are designed with safety in mind. However, always get your pet accustomed to the device before leaving it alone, and regularly check the devices for wear or damage.
No, our products are designed to work seamlessly within the smart home ecosystem without causing interference.
Contact our customer service immediately. We offer guarantees for our products and can assist you with troubleshooting or replacement.
Yes, most of our device apps are designed to manage multiple devices for comprehensive pet care.
Cleaning instructions vary depending on the product. Consult the user manual for specific care instructions.
Absolutely. We place great importance on our customers' privacy and have strict data protection protocols.
It may take some time for pets to get used to new devices. Introduce the device gradually and always associate it with positive reinforcement.
We regularly update our software to improve functionality and security. Updates are usually released every few months, and you will receive a notification via the app.
Questions about the shopping experience
Orders are typically shipped within 1-2 business days. Delivery times may vary depending on location.
Yes, once your order has been shipped, you will receive an email with tracking information.
Absolutely! We value customer feedback. After you receive your product, you can leave a review on the product page or via Trustpilot.
You can sign up for the newsletter on the homepage, and we will notify you via email as soon as the product is available.
We accept all major credit cards, PayPal, Klarna, and various mobile payment options.
Yes, we use advanced encryption methods to ensure your payment information is protected.
During the checkout process, there is a field where you can enter a promo code. If the code is valid, the discount will be applied to the total amount.
We accept returns within 14 days of purchase, provided the item is in its original condition. Further details on our full return policy can be found in our terms and conditions.
