Customer advisor (m/f/d)

Introduction

PetRhein GmbH is an innovative company in the field of pet supplies. We distribute smart products for cats and dogs that enrich the lives of pets and their owners. 

To strengthen our team, we are looking for a committed full-time employee for a permanent position starting immediately.

 

Your Tasks

  • Customer support and care: Proactive and reactive interaction with customers to identify their needs and provide tailored solutions. Ensuring high customer satisfaction through effective communication and problem-solving.

  • Sales support: Supporting the sales team by creating and following up on offers and orders. Managing and maintaining customer contacts and data to ensure a smooth sales process.

  • CRM system administration and process optimization: Selection, implementation, and continuous optimization of an appropriate CRM system. Definition, setup, and monitoring of processes for effective data management and customer communication.

  • Data management and analysis: Responsibility for the correct entry, maintenance, and analysis of data in the CRM system. Using data to generate customer insights and support strategic decisions.

  • Employee training and technical support: Organization and execution of training for the CRM system to ensure that all employees can use the system effectively. Providing technical support and advice on system issues.

 

Your Profile

  • Completed commercial training or studies in business administration, marketing, or a related field.
  • Experience in customer consulting.
  • Basic technical knowledge and experience with the implementation of software solutions, ideally CRM systems.
  • Strong analytical skills and strategic thinking.
  • Excellent communication skills and high service orientation.
  • Ability to work independently and effectively in a team.
  • Openness to an international work environment.
  • German at a native level and fluent English are required
  • Full-time: 40 hrs/W 

 

What we can offer you:

  • Innovative and dynamic company in the field of smart pet care that values active design and improvement of processes.
  • Opportunity for personal and professional development through training and taking on project responsibility.
  • Creative and team-oriented work environment with a strong focus on employee development and satisfaction.
  • Attractive salary package including a fixed base salary and performance-based bonuses.
  • Home office possible 1 day per week
  • Non-cash benefits and 30 vacation days 

 

If we have sparked your interest, please send us your complete application documents, including your salary expectations and notice period, by email to bewerbung@petrhein.de.

Contact person:

Xue Sun

HR Manager