General Terms and Conditions

of PetRhein GmbH

Immengarten 8, 30926 Seelze/Hannover, Germany

Website: www.astropet.de, www.petrhein.de

Status: June 1, 2026

1. Scope and Definitions

1.1 The following General Terms and Conditions (GTC) apply to all business relationships between PetRhein GmbH, Immengarten 8, 30926 Seelze/Hannover (hereinafter "we", "us") and the customer (hereinafter "customer") via the online shop www.astropet.de and www.petrhein.de.

1.2 "Customers" within the meaning of these GTC are both consumers as defined in § 13 BGB and entrepreneurs as defined in § 14 BGB.

1.3 Deviating, conflicting, or supplementary General Terms and Conditions of the customer do not apply unless we have expressly agreed to their validity in text form.

2. Conclusion of Contract, Storage of Contract Text

2.1 The following regulations on contract conclusion apply to orders for products and services that we offer in the online shop on astropet.de or petrhein.de.

2.2 The contract is concluded with:

• PetRhein GmbH

• Immengarten 8

• 30926 Seelze

• Email: service@astropet.de

2.3 The presentation of products in the online shop does not constitute a legally binding offer on our part, but rather a non-binding invitation to the customer to order products.

2.4 The ordering process is structured as follows:

• (a) Customers place orders via the online shop.

• (b) By clicking the "Buy Now" button, you submit a binding offer to conclude a contract. Before doing so, you have the opportunity to review and correct the contents of your shopping cart and your address details.

• (c) After you submit your order, you will receive a confirmation email. This does not yet constitute a binding contract confirmation. The contract is concluded either by a separate email (order confirmation) or by delivery of the goods. If no order confirmation, delivery notification, or goods are received within 7 days, the customer is no longer bound by the offer.

2.5 Order Cancellation and Reservation of Rights